Category: AI Agents

A Trust Governance Layer for AI Agents: Highlights from CR & GliaNet Alliance’s Discussion on Loyalty and Market Signals

Last week in New York City, Consumer Reports (CR) and the GliaNet Alliance hosted a discussion with a small group of technologists, advocates, and...

Richard Whitt

September 25, 2025

Building Trusted AI Agents for Consumers: Insights from the Second Loyal Agents Workshop

AI agents are rapidly becoming the front door to commerce. Whether it’s ChatGPT Agent helping consumers navigate purchasing decisions,...

Leah Hunter

September 22, 2025

Enhancing Trust in Agentic Commerce

Consumer Reports (CR) is proudly presenting two prototypes as part of an Agentic Commerce event hosted by Skyfire at Visa’s San Francisco HQ, and...

Ginny Fahs

September 18, 2025

Prototyping Consumer‑Authorized Agents: Submitting Feedback

This summer Consumer Reports (CR) started prototyping against a set of defined use cases for consumer-authorized AI agents. The use cases spell out a...

Ginny Fahs

September 8, 2025

Meet Your Loyal AI Defender

In a recent blog post, we shared our vision for a future where agents help people navigate the market, understand their options, and make informed...

Daniella Raposo

August 5, 2025

What Happens When an AI Agent Works for You?

AI agents are beginning to take on everyday tasks — booking travel, shopping for products, managing our online accounts. But who will these agents...

Ginny Fahs

July 28, 2025

AI Engineer World’s Fair 2025: Takeaways from the Team Building AskCR

This summer, members of Consumer Reports (CR)’s Innovation team traveled to San Francisco to attend the AI Engineer World’s Fair (AIEWF)....

Dustin Marshall

July 24, 2025

Meet CR’s 2025 Public Interest Tech Fellows

This summer, Consumer Reports (CR), in partnership with the Public Interest Technology (PiTech) Initiative at Cornell Tech, the Ethics, Society,...

Daniella Raposo

June 11, 2025

Agents Talking to Agents (A2A): Reshaping the Marketplace and Your Power

In previous posts, we explored the importance of loyalty in AI agents and the legal framework like the Uniform Electronic Transactions Act (UETA)...

Dazza Greenwood

May 30, 2025

My Agent Messed Up! Understanding Errors and Recourse in AI Transactions

In my previous post, I shared highlights from Stanford CodeX’s AI Agents x Law Workshop exploring how we might foster an ecosystem where AI agents...

Dazza Greenwood

May 19, 2025

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